Are you sifting through offers and counter-offers from providers? Option is always a good thing, the more the merrier. But, squeezing the best deal out of your candidates requires different skill: negotiation. If you’re going to outsource customer service, the negotiations determine how feasible the terms turn out. You don’t want to be on the … Continue reading Planning To Outsource Customer Service? Here’s How You Negotiate With A BPO Service Provider (Part 1 of 2)